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Act on Copyright Content Sharing Service Providers

Benjamin Raue, Louisa Specht-Riemenschneider

2024

doi.org/10.17104/9783406825842

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Legal Tech

Markus Hartung, Micha-Manuel Bues, Gernot Halbleib

Series: Beck International

Volume 2020

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B. Transforming a Consumer Law Firm to a Modern Legal Service Provider (Gansel) S. 115-120

„… Service Provider* I. Introduction 1Some 82 million people currently live in Germany. Most of them are …” „… provide high-quality legal services even with thousands of cases being worked on simultaneously. * By Dr …” „… Law Firm to a Modern Legal Service Provider Gansel 117 Reemers Publishing Services GmbH …”

B. Legal Publishers, Legal Technology, and the New Legal Landscape (Curle) S. 189-196

„… legal services. The products that some legal publishers provide today go well beyond telling lawyers …” „… solutions providers that are increasingly integrated into the delivery of legal services by all players in …” „… services. This transformation is not unique, of course. Information providers in many other fields have …”

U. Legal Tech in the USA (Vogl) S. 378-390

„… mm 4Recent reports and surveys provide an assessment of the overall state of the legal services …” „… business to alternative legal service providers and technology companies. The LexisNexis and Cambridge …” „… Legal Service Providers 37 Another group of legal platforms are the so-called “alternative legal service …”

N. Legal Tech in Japan (Niioka/Okano) S. 345-349

„… tech presented in this book – namely the use of technology and software to provide legal services …” „… (B2B) business model. In other words, some legal techs provide instruments or services primarily for …” „… non-professionals who are in need of legal services, while others provide instruments or services for professionals …”

I. Legal Tech in France (Aïdan) S. 320-325

„… and ethical rules (B). I. The Rise of French Online Legal Services Providers 3 Over the last decade …” „… disaggregating legal matters across different providers. Legalstart’s services cover most SME’s basic legal needs …” „… attention to the necessity and proportionality of any competition restrictions to legal services providers …”

A. The Legal Industry in Transition – How Did We Get Here and How Has Technology Changed the Marketplace? (Cohen) S. 39-43

„… ” providing buyers had more options, easier access to services, “faster, better cheaper” and agile provider …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… – has become separate from the delivery of legal services – the business of law. Legal expertise alone …”

F. Deloitte + Legal + Tech (Northoff/Gresbrand) S. 74-80

„… the legal services industry. 4 Providers like Rocket Lawyer2 or LegalZoom3 have become classic …” „… provides information such as annual salary and years of service of employees and immediately receives the …” „… providers.16 IV. e-discovery 18 Deloitte is among the leading providers of e-discovery services and uses the …”

H. Legal Tech in Finland (Koulu/Markkanen) S. 315-319

„… services. 3The recent developments in legal tech in Finland provide an interesting vantage point to the …” „… and software engineers and relying heavily on legal tech, the firm provides streamlined legal services …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

A. Thoughts on Legal Tech and Digitalization (M. Hartung) S. 3-14

„… (or demanding) that external advisers provide significantly more services without charging higher fees …” „… and software to provide legal services. Legal Tech companies are generally start-ups founded with the …” „… clients and lawyers together, and finally software that provides legal services independently.10 21All …”

A. The 2020’s: Legal Services Merely Augmented by Lawyers (Kowalski) S. 391-394

„… great client service. While that method may provide some value to a client, in an age of digitization …” „… can skill-up through workflow and technology to provide a certain layer of legal service. As a result …” „… , fully-optimized legal service providers will seek to hire smart, engaged employees having less intensive legal …”

B. Big Law & Legal Tech (Wenzler) S. 44-48

„… alternative service providers and it could be called the perfect storm for Big Law. 6 And now for legal tech …” „… its top, with all service providers (or time-keepers) being lawyers and characterized by an “up or out …” „… services that today mainly provide personnel will be able to provide their services with far fewer people …”

Titelei/Inhaltsverzeichnis S. I-XXIV

„… ... 114 B. Transforming a Consumer Law Firm to a Modern Legal Service Provider (Gansel …” „… )................................................................................................ ..... 207 I. New Focus on How Lawyers Provide Service …” „… ) ................................................................................................ ...................... 322 I. The Rise of French Online Legal Services Providers …”

T. Legal Tech in the UK (Goodman) S. 369-377

„… vendors are drawn to a market where legal service providers are open to exploring technology such as …” „… your digital future, because ultimately the service that law firms provide to their clients is mostly …” „… and in the legal space, involving law firms and other legal service providers across a broad range of …”

I. The Clearspire Story (Cohen) S. 93-104

„… the firm and its clients. 5Clearspire was the first legal services provider to meld legal …” „… conducted offshore. Legal service providers were a labor arbitrage play and posed little threat to law firm …” „… election to handle more work in-house as well as to disaggregate it and source it to service providers …”

D. Legal Tech in Brazil (Toco) S. 303-306

„… advertisement and alternative legal service providers, both are not allowed in Brazil. Lawyers cannot advertise …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… law service delivery needs to be more efficient, less costly (operationalized by the economy of scale …”

A. How to Build a Robot Lawyer (Grupp) S. 247-255

„… DNA. Legal tech providers have begun turning legal services into commodities wherever possible with …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… provide the technological basis: small, individual expert systems can reduce complexity and effort …”

C. How to Develop a Legal Tech Strategy (Halbleib) S. 27-38

„… other law firms or alternative legal service providers gain a competitive advantage through technology …” „… an external lawyer. This will usually be a lawyer of the law firm that provides the self-service tool …” „… software). – Consider the cooperation with external service providers. 21It should not be until this final …”

D. Law Firms as Incubators: Lessons Learned from the First Initiatives (Bernard) S. 58-67

„… successfully exploit existing markets. 13Other professional service providers have already engaged in this …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… sphere of professional services. Law firms going down this road can benefit from the lessons learnt by …”

F. Legal Tech in China (Wang) S. 311-312

„… case and/or lawyer search services. 4We also see online document automation service provider in the …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… service company that goes public in China during the Legal +Technology New Champions Annual Convention, a …”

B. Document Automation (Halbleib) S. 256-262

„… documents. An example from Germany is Smartlaw, which is now part of the information service provider …” „… out by own employees or by external developers and service providers depends on a number of factors …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …”

R. Legal Tech in Sweden (Svärd) S. 362-364

„… services or Swedish AI-powered e-discovery tools. 8Foreign providers such as Luminance, Kira Systems, and …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… from the ethical rules that apply to members of the Swedish Bar Association, legal services remain …”

H. Online Dispute Resolution – ODR (Braegelmann) S. 233-246

„… 8Among the many commercial providers of online dispute resolution services14 no market standard has …” „… provided automated ODR services of all kinds only for eBay and PayPal, but since 2011 also provides such …” „… proceedings directly at Modria, rather, Modria operates in the back and provides ODR services in the context …”

G. Litigation Funding and Predictive Analytics (Kohlmeier) S. 228-232

„… on the offers of third-party service providers already employing predictive analytics methods7. 13 As …” „… funding to expand their services and chain of value creation. Many of these providers see themselves as …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

M. Legal Tech in Italy (Gentile/Lorusso) S. 339-344

„… email services providers have been authorized to offer PEC services. In general, the Bar association …” „… provide to their member’s such services (tools and PEC account) for free, as result of their agreement …” „… with those software houses and email services providers. 17As PCT tools, we can list the following …”

S. Legal Tech in Switzerland (Arends-Paltzer) S. 365-368

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… brokerage service for the German-speaking part of Switzerland. Requests are automatically and anonymously …” „… . Customers have access to a digital consultant who provides 24/7 information on important legal issues …”

C. Commercial Law Firms Under the Influence of Artificial Intelligence – Status Report and Outlook Using the Analysis Software Kira as an Example (Krause/Hecker) S. 49-57

„… service providers. After all, Kira can be acquired and trained by anyone. The know-how will therefore …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… amount of time. 2Driven by new technological developments, the legal services industry has undergone …”

E. Digitalization of International Contracting Practices (Magrini/Blase) S. 172-180

„… leading provider of call center and other valueadded services in various industries and markets and …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… also serves as a director at Incodis GmbH. 172 Magrini/Blase Reemers Publishing Services GmbH …”

B. Legal Tech in Australia (Ghiassi) S. 293-297

„… of technology companies assuming the role of service providers, as evidenced in verticals in many …” „… entrants and boasts over 600 lawyers. Their platform provides automated documents, company setup services …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

G. Legal Tech in Estonia (Nõlv) S. 313-314

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… . ExtendLaw 5ExtendLaw is a legal know-how management software provider, whose main product xLaw is used by …” „… , journal articles etc to Estonian and EU legislation. 6It also provides a collaborative annotation platform …”

C. From Contract Management to Legal Content Management (Jacob) S. 156-165

„… enterprise legal departments by turning them from re-active service providers into pro-active business …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… the transaction itself: For the selling and buying of products or services to occur at all, many …”

A. Legal Tech – The Digital Mindset (Klock) S. 105-114

„… like to explain briefly how I came to this view: With edicted2, I founded an LPO3 service provider in …” „… , the new service providers will overtake you. What is commonly referred to as a “run-of-the-mill-lawyer …” „… Irrespective of the acquisition of mandates, the new legal service providers who are starting with a Legal Tech …”

E. Norton Rose Fulbright ContractorCheck: From Development to Use of an Online Tool in Employment and Labor Law (Fiedler) S. 68-73

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… technical and legal aspects played an important role in the development process. 2 The following provides an …” „… Norton Rose Fulbright and provides technical support for the German version of ContractorCheck. 1 …”

C. Legal Tech Education at Bucerius Law School (D. Hartung) S. 197-202

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …” „… provider.1 It has become one of the major hubs for legal technology and education in Germany, Europe and to …” „… details see buceri.us/mission. 8 For details see buceri.us/clp. D. Hartung 197 Reemers Publishing Services …”

E. Transforming Lawyer-Client Collaboration and Creating Lasting Change Through LawWithoutWalls (DeStefano/Pagano) S. 207-212

„… Creating Lasting Change Through LawWithoutWalls* I. New Focus on How Lawyers Provide Service1 1The focus is …” „… – to provide a new kind of service that requires lawyers to work with clients in a new way. Clients are …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

D. Blockchain – A New Foundational Technology in Law? (Glatz) S. 273-280

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… technology appears like an ordinary cloud service – a service that is universally accessible via the Internet …” „… . However, algorithms operate in the background that make a central infomediary superfluous as a service …”

B. Four theses for the future (M. Hartung) S. 395-398

„… company, nor an “alternative service provider”. However, this thesis will not hold true forever. Today the …” „… that “their” lawyers engage a legal tech service provider to achieve cost advantages. 12However, Legal …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_8.3d from 07.08.2018 …”

A. Legal Tech in Inhouse Legal Departments (Quade) S. 135-149

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 17:58:17 3B2 9.1.580; Page …” „… market is visibly buoyed by the attention which the digitalization of legal services, the digitalization …”

C. Legal Tech in Austria (Martinetz) S. 298-302

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… https://www.lexisnexis.at/digitalisierung-legaltech-whitepaper. 2 http://future-law.at/download-link. 300 Martinetz Reemers Publishing Services GmbH …” „… , like lawyers, to provide them with trained and value adding legal tech tools for temporary use. III …”

G. The Big Four and the Digital Revolution (von Busekist/Glock/Mohr) S. 81-89

„… legal consulting services and thereby provide completely new answers to various issues. The same applies …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… development of an underlying culture of innovation. 2Technological innovations can of course provide …”

C. Artificial Intelligence in Law (Bues) S. 263-272

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… -Fachexpertisen.pdf. Bues 265 Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from …” „… , Demystifying Artificial Intelligence, S. 2. Part 6. Technology 266 Bues Reemers Publishing Services GmbH …”

P . Legal Tech in Russia (Zscheyge) S. 354-356

„… Legal Service (ELS), a company operating in 7 countries. ELS provides fixed price subscriptions to a …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 18:01:24 3 …”

D. The Paris Bar Incubator: a Story of Breaking New Boundaries (Damelet/Smatt Pinelli/ Blanc) S. 203-206

„… services for young startup companies to develop, so the Paris Bar Incubator provides the perfect …” „… “ethical rulings”. 31Certification is designed to provide the users of legal tech startup services with an …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

Q. Legal Tech in Spain (González-Espejo/Fauqueur) S. 357-361

„… specific field. Other organizations relying on technology to provide better service to citizens are the …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… . González-Espejo/Fauqueur 359 Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from …”

B. Digital Transformation: Success Factors (Bues) S. 15-26

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_1.3d from 07.08.2018 …” „… business model and provide new revenue and value-producing opportunities; it is the process of moving to a …” „… products and services. The consequences are sad: despite market leadership and a huge research budget …”

E. Legal Tech in Canada – Between Global Hotspot and Northern Sandbox (Blase) S. 307-310

„… . Also legal tech companies themselves would be able to provide legal services by employing lawyers using …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 18:01:20 3B2 9.1.580; Page …”

L. Legal Tech in Israel (Fisher) S. 335-338

„… strategic consulting company that provides business development services to Israeli law firms. As mentioned …” „… , due to the concern that it would be categorized as a ‘provider of legal services’ – and as a …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

F. Measuring Innovation to Drive Change and Improve Legal-Services Delivery and Access for Everyone (Linna) S. 213-227

„… in “sustaining” innovation, they want “disruptive” innovation.18 Whether legal-services providers …” „… provide significant instruction in that legal-service delivery innovation and technology discipline.29 1 …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

J. Legal Tech in Germany – Between Buzz Word and “Anwaltsschreck” (Barth) S. 326-331

„… than software that is tailored by external service providers for the law firm. Most commercial law …” „… between customers and service providers. 14 For the nearly 165,000 legal advisors in Germany, both the …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

A. LegalZoom: Fighting the A2J Crisis (Hartman/Rampenthal) S. 181-188

„… the key ethical requirements for firms and individuals who provide of legal services. See …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …” „… customer volume. From a small set of legal services centered around small businesses and families, the …”

E. Smart Contracts for Modern Lawyers (Braegelmann/Kaulartz) S. 281-286

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… :// papers.ssrn.com/sol3/papers.cfm?abstract_id=2216866. Braegelmann/Kaulartz 283 Reemers Publishing Services GmbH …” „… https://www.bafin.de/EN/Aufsicht/FinTech/Blockchain/blockchain_artikel_en.html. Part 6. Technology 284 Braegelmann/Kaulartz Reemers Publishing Services GmbH O:/Beck/Hartung …”

A. Legal Tech in Africa (Freitas) S. 287-292

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 18:01:15 3 …” „… http://legaltechafrica.co/startups/. Part 7. Country Reports Legal Tech 290 Freitas Reemers Publishing Services GmbH O:/Beck/Hartung …”

O. Legal Tech in the Netherlands (Zweers) S. 350-353

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… working climate. This means, however, that we must change the way we look at legal services: more from the …” „… Tech. 352 Zweers Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from …”

D. Workflow Automation (Rackwitz/Corveleyn) S. 166-171

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… providers that are active in this area are the company Neota Logic, which is already working with various …” „… http://www.seyfarth.com/seyfarthlean-background. 3 Rohrer/DeHoratius, SeyfarthLean: Transforming Legal Service Delivery at Seyfarth Shaw, Case …”

Introduction S. 1-2

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/04_Einfuehrung_arabisch.3d …” „… real-life examples from legal departments and from Legal Tech companies that provide in-house teams with …” „… another. M. Hartung/Bues/Halbleib 1 Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d …”

B. Legal Tech Made to Measure – the Contract Drafting Process with the Audi DocCreator (Brtka/Keller/Levien) S. 150-155

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… Brtka/Keller/Levien Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 17:58:26 3B2 9.1.580; Page …”

D. With Our Back to the Wall! How Digitalization Saved Our Law Firm – and, in Addition, Brought Us a Large Number of Clients (Solmecke) S. 127-134

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_3.3d from 07.08.2018 …” „… discover. 3Slowly but surely, the media realized that the Internet file-sharing services had by no means …” „… Media Law and Partner of WILDE BEUGER SOLMECKE (wbs-law.de). Solmecke 127 Reemers Publishing Services …”

doi.org/10.17104/9783406759109

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Controlling

Browse Volumes: Controlling

CON Volume 11 (1999) Issue 6 ISSN Online: 0935-0381

Results in this title

Thomas ßässler, Patrick Knust, Frank Schindera Operative Planung der internen Dienstleistungen bei der Hewlett-Packard GmbH S. 267-276

„… zur Bildung von europaweit agierenden Service Provider/Infrastruktureinheiten erfordert auch eine …” „… werden. Die Verant wortung dieser Service Provider kann dabei lokal für Deutschland (z.B. Ge …” „… Tochtergesellschaft lokale und europäische Service Provider exi stieren. Die Kosten für interne Dienstleistungen …”

Ali Arnaout, Jörg Dörnemann, Stefan Schertel, Frank Schindera Das interaktive Planungshandbuch S. 279-284

„… Marktes. Auf die sem internen Markt beziehen sie Dienst leistungen von den Service Providern. Die …” „… Units und Service Providern koordiniert werden. Dies geschieht im sogenannten Infra …” „… Service Provider geplant. Daraufhin wurde der erste Simulationslauf mit dem Ziel durchgeführt. die …”

Robin Cooper, Regine Slagmulder How to Undertake Effective Interorganizational Cost Management in Product Development S. 245-252

„… provide their buyers with prod ucts whose functionality and quality (but typically not price) are below …” „… fiTSt approach, called parallel engineering, the buyer provides the supplier with high-level …” „… engineer ing to develop engine-cooling systems that are not expected to be problematic. Komatsu provides …”

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Moderne Controlling-Instrumente

Matthias Sure

Series: Controlling Competence

Volume 2009

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3.2 Phasen und Komponenten eines Outsourcing-Controlling S. 80-110

„… Service Level Agreements. Transferieren an den Provider Behalten im Unternehmen Management Reporting …” „… Organisation und Prozessen Projektorganisation Marktscreening Provider- Auswahl- Prozess Verhandlungen Service …” „… , Kundenbeziehungs- und Servicemodell, operatives Geschäftsmodell, Provider-Auswahl, Prozessdesign und …”

Index S. 295-298

„… . Projektmanagement 247, 256, 263 Projekt-ROI 249 Projektstatusbericht 259 Provider-Auswahl 67 Prozessdokumentation 83 …” „… . Einkaufsorder 33 ff., 41 Einkaufsorganisation 39 Employee Self Services 227 ff. Index Buch.indb 285 16.01.2009 …” „… HR-Shared Services 221 HR-Strategie 197, 199 HR-Technologie 227 ff. HR-Wertbeitrag 197, 200 …”

3.1 Erfordernis eines Outsourcing-Controlling S. 79-80

„… praktisch erprobter Instrumente, wie Business Case, Benchmarking-Tabellen, Service Level Agreements …” „… Prozess- Spezialisten und zielt neben Kostensenkungspotentialen auch auf eine Verbesserung von Service …” „… abzudecken versuchen. Der Versicherungsmakler Miller Insurance Services etwa bietet seit einiger Zeit …”

3.3 Organisatorische Ausgestaltung des Outsourcing-Controlling S. 110-112

„… 96 3.3 Organisatorische Ausgestaltung des Outsourcing-Controlling letzterer auf den Service des …” „… austarierte Service Level Agreements voraussetzt und eine genaue Definition bezüglich dessen erfordert, was …” „… Outsourcing-Provider ohnehin für das Management der Outsourcing-Beziehung verantwortlich zeichnet. Dem …”

1.2 Prozessorientierte Kostenrechnung im Kontext eines integrierten Kostenmanagements S. 18-21

„… • Prozessanalysen • Benchmarking • Target Costing • Kundenprofitabilität • Shared Services und Outsourcing • ERP …” „… Hinblick auf ihre Kosten und Nutzen mit denen potenzieller externer Outsourcing-Provider zu vergleichen …” „… angestrebten Service Levels für die zugrundeliegenden Prozesse und Aktivitäten. Durch die Visualisierung des …”

1.4 Proaktives entscheidungsorientiertes Kostenmanagement S. 30-38

„… Shared Service Center transferiert. Die wachsende Erfordernis, solche Center von der bloßen …” „… Konsolidierungseinheit hin zu einer profitabel und nach fest vereinbarten Service Levels mit ihren Kunden arbeitenden …” „… Informationen, über die im Shared Service Center ablaufenden Prozesse sind erforderlich für die Kalkulation …”

Titelei/Inhaltsverzeichnis S. 1-15

„… Umschlaggestaltung: Ralph Zimmermann, Bureau Parapluie eBook‐Produktion: hgv publishing services Dieser Titel ist auch als Printausgabe beim …” „… . . . . . . . . . . . . . . . 73 3.2.1.4 Provider- und Standortanalyse . . . . . . . . . . . . . . . . . . . . . . . 74 3.2.1.5 …” „… Service Level Agreements, Leistungsmessung und Berichtswesen …”

8.4 Komponenten des IT-Controllings S. 259-288

„… Outsouring Provider, Service-Rechenzentren oder Softwarehäuser. Unternehmensinterne Dienstleister oder …” „… Führungsziel Leistungsführerschaft für IT-Services in der Gesamtorganisation, bevorzugter IT- Dienstleister …” „… Information Technology Service Management Forums darstellt, unterscheidet fünf Perspektiven108. Die erste …”

7.3 Spezifische HR-Controlling-Aspekte und Bereiche S. 213-248

„… Fremdvergaben an Outsourcing-Provider89. HR Shared Service Center bündeln administrative Transaktionsprozesse …” „… Marketing bis hin zu Verkauf und Service. Das Kernproblem liegt bei jedem Prozess-Schritt darin, sowohl …” „… leisten, werden immer häufiger Gegenstand von Migrationen in sog. Shared Service Center oder von …”

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WiSt - Wirtschaftswissenschaftliches Studium

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WIST Volume 52 (2023) Issue 2-3 ISSN Online: 0340-1650

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Martina Corsten, Hans Corsten Wertschöpfungskonfigurationen für Cloud Services S. 12-19

„… Provider(wobei noch zwischen Service, Infrastructure, Aggregateund Plattform Provider unterschieden wird) finden …” „… sich wie folgt spezifizieren:) Cloud Consumer: Er fragt einen Cloud Service nach.) Cloud Provider: Er …” „… stellt den Cloud Service bereit (als In-frastructure, Aggregate und Plattform Provider).) Cloud Auditor …”

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Controlling

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CON Volume 20 (2008) Issue 10 ISSN Online: 0935-0381

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Veit Schulz, Andreas Resch, Falk Uebernickel, Walter Brenner Steuerungsdimensionen für IT Shared Service-Organisationen S. 527-534

„… ServiceProvider“, „Service Provider“, „Provider“, „konzerninterner Dienstleister“synonym verwendet.3. Besondere …” „… würde ein falsches Anreizsystem für den Service Provider geschaffen. Denn hoher Umsatz undeine große …” „… zielführend, denn dabei wird die Leistungdes Service Providers nicht gebührend beachtet. Trotz der …”

Michael Fahn, Oliver Köhler Aufbau eines strategischen ITControllings zur Unterstützung übergreifender IT-Steuerung im Lufthansa-Konzern S. 535-542

„… entGeschäftsfeldCateringLSG Sky ChefsGroupIT-ManagementIT- a age entGeschäftsfeldIT-ServicesLufthansaSystems AGIT-ManagementI …” „… miteinem Marktanteil von rd. 30% derweltweite Marktführer im Airline-Catering-Geschäft.„IT-Services“: Die …” „… ChefsGroupGeschäftsfeldIT-ServicesLufthansaSystems AGArbeitskreis IT-ControllingVertreter Konzern-IT-Controllingrtr t r z r -I - tr lliVertreter …”

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WiSt - Wirtschaftswissenschaftliches Studium

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WIST Volume 33 (2004) Issue 7 ISSN Online: 0340-1650

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Roger-David Nolting, Bernd Nolte Application Service Providing S. 431-436

„… von ASP-Leistungen sind vor allem: Startups,Telekommunikationsunternehmen, Internet Service Provider …” „… jedoch zwischen den beiden Extrema „Full-ServiceProvider“, der nahezu alle Leistungen selbst erbringt …” „… Full-Service Provider ist zwarauch für das Kundenbeziehungsmanagement verantwortlich und bildet ebenso wie der …”

Peter Hoberg Investitionsrechnung in der Praxis S. 441-450

„… Service Providern. Gemeinsammit dem Kunden entwickeln wir neue IT-Lösungen und Geschäftsprozesse, stellen …” „… Stellenmarkt für Studierende der WirtschaftswissenschaftenAls Service bietet Ihnen WiSt …” „… Full-Service.Tätigkeitsbeschreibung: Kundenprojekte aufbauen und unterstützen, Konzeption und Umsetzung von Präsentationen …”

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Controlling

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CON Volume 34 (2022) Issue 5 ISSN Online: 0935-0381

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Tobias Amiet Controlling the Client Acceptance Process S. 27-32

„… asset service providers (Financial Action TaskForce, 2021), which helps clarifying and interpretingthe …” „… orsubcontracting it to other service providers en-abling a one-stop-shop for banks.A reputable compliance …” „… differences be-tween different service providers. This is caused inparticular by the lack of regulatory …”

Christian Haude, Jan Philipp Graesch The Data Provision and Decision Potential Dilemma S. 69-71

„… theright answer to a specific business problem. There-fore, service provider and user should minimizedata …” „… use of the data potential following major as-pects are crucial between data service providersand data …” „… field of product devel-opment. Furthermore, it allows them to providebetter services to improve steering …”

Dennis Vetterling, Tobias Hackl Data Management im Ecosystem-Lebenszyklus S. 12-19

„… Financial Services Industrie erstrecken. DasKonsortium selbst besteht aus mehreren Institutenaus der …” „… Finanzdienstleistungsbranche im DACH-Raum, von Banken zu IT Providern. Aus den Netz-werken der beiden Autoren konnten Berater …” „… (1993, S. 77) unterstützt. Entspre-chend müssen neue Services und neue Wege zurBedürfniserfüllung bei …”

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Marketing ZFP

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MAR Volume 46 (2024) Issue 2 ISSN Online: 0344-1369

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Claudia Franke, Andrea Gröppel-Klein, Natalie Matla Understanding the Influence of Chatbot Human-Likeness on User Satisfaction in Erroneous Customer-Chatbot Interactions S. 20-31

„… disap-pointment.Present article Experiment: (n = 221) Mediators: User satisfaction,attitude towards the service pro-vider …” „… interaction andthe service provider (Huang and Dootson 2022).When faced with service failures, consumers …” „… linked to attitude towards the service pro-vider (e.g., Meuter et al. 2000; Meyer-Waarden et al.2020) and …”

Daniel Baier, Joerg Koenigstorfer Editorial S. 2

„… provide bridges. In Gaia Ran-cati, Sabrina Bartolotta, Maurizio Mauri, Carsten D.Schultz, Alice Chirico …” „… , and Andrea Gaggioli’s article en-titled “Young Customer Responses to Service Robots vs.Humans in …” „… service robots have their disadvantages in thesense that immersion in the flow, understanding of …”

Gaia Rancati, Sabrina Bartolotta, Maurizio Mauri, Carsten D. Schultz, Alice Chirico, Andrea Gaggioli Young Customer Responses to Service Robots vs. Humans in Luxury Retail: A Multidisciplinary Approach S. 3-19

„… practical perspective, our findings provide man-agers with guidance for strategically using service robotsin …” „… pro-vides managers with guidance on strategically integrat-ing service robots into the frontline. While …” „… ., Jeon, S. M., & Hyun, S. S. (2011). The Role of EffectiveService Provider Communication Style in the …”

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Marketing

Svend Hollensen, Marc Oliver Opresnik

2010

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4.1 Product and Service Decisions S. 185-226

„… a part of the service. Because the customer is also present, provider-customer-interaction is a …” „… framework of service marketing.Inseparability • means that services cannot be separated from their providers …” „… , particularly in the initial setting-up phase. If a service employee provides the service, then the employee is …”

5.1 Organizing and Implementing the Marketing Plan S. 358-388

„… strong online brand recognition, provide good customer service, and are open 24 hours a day, seven days a …” „… purchase products that they like. Physical stores can provide customers with good service but they cannot …” „… need to provide online and offline after-sales service, which constitutes a new activity in the value …”

2.4 Analyzing Buying Behaviour on the B2B Market S. 93-96

„… products for their own use. Organisations buy to enable them to provide goods and services to the final …” „… database, provide customer service, and showcase and sell products. Online purchasing, often called …” „… online to share marketing information, sell products and services, provide customer support, and maintain …”

5.4 Developing and Managing Customer Relationships S. 420-445

„… closeness to a service provider or other organisation, then the association between the customer and the …” „… likely to provide superior levels of service; they stay longer with the company and have a greater sense …” „… employees. Satisfied employees are more likely to provide superior levels of service. When a firm provides …”

4.3 Distribution Decisions S. 248-286

„… question is whether the country market analyzed possesses channels that will provide the necessary service …” „… process management include wholesalers, distributors, retailers and third party service providers …” „… necessary to provide warehousing, transportation and a wide range of other value added services. The …”

4.4 Communication Decisions S. 286-344

„… SponsorshipSponsorship can be defined as a business relationship between a provider of funds, resources or services and …” „… customers and to provide information which buyers need to make purchasing decisions. Although the …” „… about a product or service to be communicated into a symbol consisting of words and/or pictures, such as …”

3.1 Strategic Marketing Planning S. 123-149

„… provides superior value by precisely segmenting its markets and tailoring its products or services to match …” „… provides superior value by offering a continuous stream of leading-edge products and services. Product …” „… • business vision statement describes ‘Where we wish to go,’ ‘What do we wish to become?’ It provides a …”

1.4 Relationship Drivers S. 28-31

„… perceptions of trust or confidence in the service provider. Bitner (1995) echoed this proposition when she …” „… asserted that each service encounter represents an opportunity for the provider to build trust and thus …” „… associated with RM strategies.Products and services that generate emotions tend to be highly personalized and …”

5.2 Budgeting and Control S. 388-401

„… a process are transformed into economic results for the service provider and value for its customers …” „… service provider. As a result the productivity of service processes can be – partly – measured as the …” „… . Marketing control is an essential element of the marketing planning process because it provides a review of …”

2.5 Comparing B2B and B2C Markets S. 96

„… foster customer loyalty. Sites can also expand the customer database, provide customer service, and …” „… , sell products and services, provide customer support, and maintain customer relationships (Kotler and …” „… , opportunities and threats) is by one of the most popular marketing planning tools. It provides a means by which …”

1.6 Fundamentals of Marketing Planning S. 36-48

„… Buoyant/expanding market Saturated market High risk/high salience products or services Low risk/low salience …” „… products or servicesHigh emotion involved in exchange Low emotion involved in exchangeSatisfaction …” „… , services and markets.The importance of competition and competitor analysis in contemporary strategic …”

4.2 Pricing Decisions S. 226-248

„… multidimensional character of price should be taken into account for the pricing of products and services …” „… . Generally speaking, price is the amount of money charged for a product or service, or the sum of all the …” „… values that customers exchange for the benefits of having or using the product or service. Price is the …”

3.2 Market Segmentation, Targeting and Positioning S. 149-180

„… marketing). Many service providers, such as advertising and marketing research agencies, architects and …” „… products and services that match their unique needs and wants. The objective is to identify groups of …” „… for the product or service to be supplied efficiently. Usually, especially in consumer markets, it is …”

2.6 SWOT Analysis S. 96-110

2.3 Analyzing Buying Behaviour on the B2C Market S. 88-93

„… . Organisations buy to enable them to provide goods and services to the final consumer. Organisational buying …” „… final consumers – individuals and households who buy goods and services for personal consumption. All of …” „… ). Organisational buying, on the other hand, focuses on the purchase of products and services for use in an …”

5.3 Ethical, Social and Environmental Aspects of Marketing Planning S. 401-420

„… provide, including the psychological and social benefits that often accompany marketing activities such as …” „… product policy. There is a legal requirement in most countries to provide products worthy of sale and fit …” „… a bribe, a gift to show appreciation, and a reasonable commissions for services rendered. Accepting …”

1.1 The Evolution of Relationship Marketing S. 15-21

„… . Fundamentals of Relationship Marketing6by the same institution. Service providers are usually involved in the …” „… service is also the service provider. In much the same way as the users of these services are directly …” „… . In such a situation, a greater emotional bond between the service provider and service user develops …”

2.1 Assessing the Internal Marketing Situation S. 57-75

„… elements of the service, the reliability and responsiveness of the service provider, velocity, assurance …” „… make customers feel (Barnes and Howlett, 1998). Especially in service companies internal marketing …” „… strategies are recognized as being of the utmost importance as service offerings are largely through human …”

Case 2: BMW Motorcycles S. 110-123

„… service providers and retail customers, International Journal of Bank Marketing, 16 (1), pp. 5-23Berry, L …” „… ) Service loyalty: implications for service providers, Journal of Services Marketing, 11 (3), pp. 165-179 …” „… bulk of Japanese-made bikes are small and service the growing economies of Asia, where having a 50cc or …”

2.2 Assessing the External Marketing Situation S. 75-88

„… system as they provide the resources needs by the firm to produce its goods and services.There seem to be …” „… customize the products and services delivered to each. Thus, the ultimate purpose of the time-based …” „… over 320 million consumers was formed to allow the free flow of products and services, people and …”

Titelei/Inhaltsverzeichnis S. 1-14

„… creative skills. The book provides excellent coverage of these principles and serves as a great resource …” „… Strategy & Portfolio, Shell Int. Petroleum Co. Ltd.) „This is an exciting textbook that provides a concise …” „… business. It will provide the information, perspectives, and tools necessary to get the job done. Our aim …”

1.3 Relationship Economics S. 22-28

„… unique relationships with customers, which cannot be imitated by competitors and therefore provide …” „… consumers actively seek an involving relationship with their brand (product manufacturer, service supplier …” „… principal focus should be on retention, it is proposed that the longevity of relationships also provides …”

Case 1: Nordex AG S. 48-57

„… into the high-voltage grid. As a service provider, Nordex offers extensive after-sales service for a …” „… turbine provides clean energy for around 20 years.Nordex AGNordex was founded in 1985 in Give, Denmark …” „… whole technical valued-added chain with its products and services, from identification of suitable sites …”

Case 4: Heinrich Deichmann GmbH S. 344-358

„… and children. Deichmann also provides services like shoe tips. The company has 2,300 stores in 17 …” „… , OxfordGrönroos, C. (2000) Service management and marketing, John Wiley & Sons, EnglandHanlon, D. and Luery, D …” „… , Journal of Marketing, January, p. 109Ruyter, K. and Wetzels, M. (2000) Customer considerations in service …”

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IT-Controlling

Ralf Kesten, Arno Müller, Hinrich Schröder

2013

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10.1 Problemstellung: Outsourcing als aktuelle Herausforderung im IT-Management S. 218-221

„… IT‑Outsourcing 5 Service-Provider 1 Service-Provider 2 Service-Provider 3 Service-Provider 4 Schnittstellen …” „… Benchmarking Provider-Wechsel Erweiterung oder Insourcing Definition des Outsourcing- Umfangs …” „… Ausschreibung/ Providerauswahl Vertragsgestaltung Definition von Service-Level- Agreements (SLAs …”

10.5 Controlling-Aufgaben in der Umsetzungs- und Betriebsphase S. 234-237

„… Service-Vereinbarungen abgestimmt sein. Bei einem infrastrukturorientiertem Ansatz sichert der Provider die …” „… entnehmen sind oder aus den eigenen Erwartungen an den Service- Provider abgeleitet werden. Zu empfehlen ist …” „… verwendet werden können.22 Aufgrund der Tatsache, dass professionelle Service-Provider sich meist an dem …”

10.3 Controlling-Aufgaben in der Planungsphase S. 222-232

„… Kontrolle der vereinbarten Service-Levels. Häufig werden vom Service-Provider Monitoring-Werkzeuge …” „… Massenbetrieb realisieren lassen. Andernfalls dürften die Kostenvorteile des Service-Providers und damit auch …” „… zur möglichen Abhängigkeit vom Service-Provider, zum Datenschutz und den mit einer Fremdvergabe …”

10.4 Controlling-Aufgaben in der Auswahlphase S. 232-234

„… Auswahlphase Kostenstelle Service und Support Prozesskosten gesamt IT-Cluster „Help-Desk“ % € ERP-Support …” „… Erfahrung.15 Aus diesem Grunde müssen Service-Vereinbarungen klar und unmissverständlich definiert, auf …” „… Größen, z. B. der durchschnittlichen Serververfügbarkeit, orientierten Service Level Agreements durch sog …”

10.2 Der IT-Outsourcing-Prozess S. 221-222

„… -Levels. Häufig werden vom Service-Provider Monitoring-Werkzeuge bereitgestellt, mit deren Hilfe die Korrektheit …” „… Benchmarking Provider-Wechsel Erweiterung oder Insourcing Definition des Outsourcing- Umfangs …” „… Ausschreibung/ Providerauswahl Vertragsgestaltung Definition von Service-Level- Agreements (SLAs …”

2.3 Risikoanalyse der IT S. 29-37

„… führen, wenn der Provider die Preise für seine Dienstleistungen stetig anhebt. Bei einem selektiven …” „… Problematik noch nicht als kritisch dar. Bei inakzeptablen Kostenanpassungen seitens des Providers besteht …” „… Definition von Service Level Agreements (SLAs). Häufig existieren in Unternehmen diesbezüglich kaum …”

3.3 Bewertung der IT-Prozesse mit dem „IT-Fitness Check“ S. 52-58

„… Handlungsrahmen, wird aber vorwiegend von Großunternehmen und IT-Service-Providern eingesetzt, die auf eine …” „… einen das Projekt- und Changemanagement, zum anderen die Prozesse im Service und Support sowie im 13 …” „… Prozessverantwortlichen mit den IT-Anwendungen bzw. -Services ist bekannt und dient als Grundlage der Optimierung …”

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Marketing ZFP

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MAR Volume 45 (2023) Issue 1 ISSN Online: 0344-1369

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Kira Marie Heimann, Nicola Bilstein, Michelle Désirée Haurand Smart Transformative Services to Defuse Crises? S. 48-65

„… impact-ing the customer experience negatively. Consequently,many service providers and companies still suffer …” „… furtherfinancial losses for service providers. Finally, we presentguidelines for marketers to formulate targeted …” „… substantial financial and eco-nomic consequences for service providers (e.g., Oziliand Arun 2020). Furthermore …”

Franziska Unger, Martina Steul-Fischer Rewards for a Healthy Lifestyle: The Impact of Reward Type and Timing in Pay-As-You-Live Pricing S. 66-86

„… adopt a healthy lifestyle, they often fail to do so(Gneezy et al. 2011). Therefore, service providers …” „… health insurance provider.The screenshot was designed in a similar manner. Wechanged the information in …” „… and dental treatment and psychotherapy) and the monthly premium due. * Fictitious providerScenarios …”

Benedikt M. Brand, Cristopher Siegfried Kopplin Effective Return Prevention Measures in the Post-purchase Stage: A Best-Worst Scaling Approach S. 30-47

„… criteria.1. IntroductionEven though online shopping provides various benefitsfor consumers and online …” „… literature, the remain-der is structured as follows: First, we provide a literaturereview of previous studies …” „… by product category. Several studies provide in-formation on return rates from a scientific …”

Editorial S. 2-3

„… recent Editor Professor HeribertGierl, for their excellent service to the marketing commu-nity in general …” „… well.Lastly, we believe that Marketing ZFP provides an excel-lent platform to publish manuscripts in areas …” „… attractive to marketing managers, or market-ing and service excellence via skilled workforces in Aus-tria …”

Heribert Gierl Determinants of Consumer Attitudes Toward Prosocial Products: A Focus on the Communication of Love (vs. Pride, Hope, and Compassion) Within Advertisements S. 4-29

„… evoking theemotion of compassion) are used in advertising practice.Below, we provide a brief description …” „… companies and NGOs are al-most based on compassion appeals. We cannot provide aclear reason why appeals for …” „… describe the broaden-and-built theory devel-oped by Fredrickson (1998). This approach provides …”

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Marketing ZFP

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MAR Volume 44 (2022) Issue 3 ISSN Online: 0344-1369

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Andreas Fürst, Matthias Staritz Creating Superior Value in the Eyes of the Customer: An Analysis of the Two Generic Value Drivers and Value Paths S. 3-23

„… additional services, branding, and managementof relationships.Tab. 1 provides an overview of the two generic …” „… earthmoving equipment, provides maintenance services all around the world (some services even within 24 …” „… . 2001). This provides fur-ther evidence that in a service context, more than in the con-text of a …”

Andreas Fürst, Michael Scholl Multi-Channel Management and Design: An Analysis of their Impact on Multi-Channel Conflict and Success S. 24-43

„… obtained from a commercial provider.For 1,538 firms, we were able to identify the managerwith primary …” „… ofmultiple sales channels. The results provide insights intothe particularities of the management of multiple …” „… channels, in-cluding brands, services, and prices (Desiraju and Moor-thy 1997), and the customers to be …”

Udo Wagner, Sandra Pauser The Impact of Bodily Behaviors of Sales Representatives on Charisma Evaluations by Consumers: A Time-Series Perspective S. 44-59

„… presenta-tions based on different data sources. First,we provide novel insights by applying high-precision coding …” „… ) (subsec-tion 3.2.2 provides further details). This exhaustive codingprocedure allows an analysis of individual …” „… provides (i) an indi-cation about transferability of this concept for sales pre-sentations in the form of …”

Heribert Gierl Editorial S. 2

„… locationof dealers, extended maintenance service or the guaran-tee that the product will be delivered within …” „… and multi-chan-nel success. The authors provide many recommendationsdepending on a number of …”

Heribert Gierl, Boris Bartikowski, Fernando Fastoso Financial Risk Proneness Explains the "Sex Sells” Hypothesis in Relation to Luxury Brands S. 60-78

„… items, the extreme position must be ensured byinformation providers.In summary, people, objects, or …” „… , Y. J. (2017). Consumers’ Perceived Post Pur-chase Risk in Luxury Services. International Journal of …” „… Consumer Services, 56 (September),102144.Wiedmann, K. P., Hennigs, N., & Siebels, A. (2009 …”

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MAR Volume 46 (2024) Issue 1 ISSN Online: 0344-1369

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Daniel Baier, Joerg Koenigstorfer Editorial S. 2-3

„… service providers and physicians havealready discontinued their offerings. The authors investi-gate the …” „… across 68 goods and service providersresponded to a survey where drivers and performanceoutcomes of their …” „… Research and Management provide exam-ples of such new opportunities, seized by young and es-tablished …”

Teresa Ries, Daniel Baier The Role of Self-Determination Theory in Explaining Patients' Motivation to Continue Using Telemedicine in a Post-Pandemic World S. 40-58

„… -19 pandemic pres-sured policymakers to repeal telemedicine regulationsfor service providers …” „… econo-mies of scale, benefits for service providers, physicians,and patients depend on this use continuation …” „… , the service pro-viders Kry and Zava abandoned their teleconsultation of-fers in Germany due to few …”

Lisa-Marie Klopfer Evaluating Customer Experience Management in the Insurance Industry - Empirical Studies of Company and Customer Perspectives S. 20-39

„… sustain customer loyalty in the highlycompetitive market. Compared to consumer goods, ser-vice providers …” „… .2019). Moreover, since services involve more touch-points with the provider than consumer goods (Berry …” „… online survey, in-surance customers evaluate their experi-ences with their insurance provider …”

Anne T. Coughlan, Michael Gerke, and Manfred Krafft Drivers and Moderators of Direct Selling Business Outcomes: Why I Participate Affects How I Perform S. 4-19

„… . IntroductionDirect selling (DS) is a distribution channel focusing on theone-to-one selling of products or services …” „… billion in the U.S. alone andprimarily stemmed from wellness, services, home/familycare, personal care …” „… enroll as “Preferred Customers,”who join only to purchase products or services at dis-counted prices and …”

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Controlling

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CON Volume 26 (2014) Issue 12 ISSN Online: 0935-0381

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Alexander Herzfeldt, Christoph Ertl, Fabian Ehn, Helmut Krcmar Lessons Learned aus der Umsetzung der Prozesskostenrechnung bei einem Cloud Computing-Anbieter S. 720-727

„… selbst in derRolle eines Full Service Providers. In denAngeboten des Partnerunternehmenssind neben …” „… Technology Infrastructure Library (ITIL) IT Service Management Process Cost Calculation Provider’s …” „… allocating costs in a more differentiated wayand, thus, cloud service providers tomeet some new cost …”

David Heise Komplexität im IT-Kostenmanagement als Herausforderung für das IT-Controlling S. 700-708

„… regulatory changes; additionally, the service provider ensures that the software has low response …” „… Betriebssystem-SoftwareIT-ProzessAnwendungssystemNameOSgenutzt inClusterAnwendung Exchange ServerBackupBI / DWCustomer ContactMail-ServiceOracle 10 …” „… : yesisAdaptable:„yes“isScaleable:„no“codeComplexity:„very high“PositionSoftwareDescription:eBanking 2014 (Web Service)isOwned:noSoftwaredescription:Service …”

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