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Markus Hartung, Micha-Manuel Bues, Gernot Halbleib - Legal Tech

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Markus Hartung, Micha-Manuel Bues, Gernot Halbleib

Legal Tech

Series: Beck International

Volume 2020

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B. Transforming a Consumer Law Firm to a Modern Legal Service Provider (Gansel) S. 115-120

„… Service Provider* I. Introduction 1Some 82 million people currently live in Germany. Most of them are …” „… provide high-quality legal services even with thousands of cases being worked on simultaneously. * By Dr …” „… Law Firm to a Modern Legal Service Provider Gansel 117 Reemers Publishing Services GmbH …”

B. Legal Publishers, Legal Technology, and the New Legal Landscape (Curle) S. 189-196

„… legal services. The products that some legal publishers provide today go well beyond telling lawyers …” „… solutions providers that are increasingly integrated into the delivery of legal services by all players in …” „… services. This transformation is not unique, of course. Information providers in many other fields have …”

U. Legal Tech in the USA (Vogl) S. 378-390

„… mm 4Recent reports and surveys provide an assessment of the overall state of the legal services …” „… business to alternative legal service providers and technology companies. The LexisNexis and Cambridge …” „… Legal Service Providers 37 Another group of legal platforms are the so-called “alternative legal service …”

N. Legal Tech in Japan (Niioka/Okano) S. 345-349

„… tech presented in this book – namely the use of technology and software to provide legal services …” „… (B2B) business model. In other words, some legal techs provide instruments or services primarily for …” „… non-professionals who are in need of legal services, while others provide instruments or services for professionals …”

I. Legal Tech in France (Aïdan) S. 320-325

„… and ethical rules (B). I. The Rise of French Online Legal Services Providers 3 Over the last decade …” „… disaggregating legal matters across different providers. Legalstart’s services cover most SME’s basic legal needs …” „… attention to the necessity and proportionality of any competition restrictions to legal services providers …”

F. Deloitte + Legal + Tech (Northoff/Gresbrand) S. 74-80

„… the legal services industry. 4 Providers like Rocket Lawyer2 or LegalZoom3 have become classic …” „… provides information such as annual salary and years of service of employees and immediately receives the …” „… providers.16 IV. e-discovery 18 Deloitte is among the leading providers of e-discovery services and uses the …”

A. The Legal Industry in Transition – How Did We Get Here and How Has Technology Changed the Marketplace? (Cohen) S. 39-43

„… ” providing buyers had more options, easier access to services, “faster, better cheaper” and agile provider …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… – has become separate from the delivery of legal services – the business of law. Legal expertise alone …”

A. Thoughts on Legal Tech and Digitalization (M. Hartung) S. 3-14

„… (or demanding) that external advisers provide significantly more services without charging higher fees …” „… and software to provide legal services. Legal Tech companies are generally start-ups founded with the …” „… clients and lawyers together, and finally software that provides legal services independently.10 21All …”

H. Legal Tech in Finland (Koulu/Markkanen) S. 315-319

„… services. 3The recent developments in legal tech in Finland provide an interesting vantage point to the …” „… and software engineers and relying heavily on legal tech, the firm provides streamlined legal services …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

A. The 2020’s: Legal Services Merely Augmented by Lawyers (Kowalski) S. 391-394

„… great client service. While that method may provide some value to a client, in an age of digitization …” „… can skill-up through workflow and technology to provide a certain layer of legal service. As a result …” „… , fully-optimized legal service providers will seek to hire smart, engaged employees having less intensive legal …”

B. Big Law & Legal Tech (Wenzler) S. 44-48

„… alternative service providers and it could be called the perfect storm for Big Law. 6 And now for legal tech …” „… its top, with all service providers (or time-keepers) being lawyers and characterized by an “up or out …” „… services that today mainly provide personnel will be able to provide their services with far fewer people …”

Titelei/Inhaltsverzeichnis S. I-XXIV

„… ... 114 B. Transforming a Consumer Law Firm to a Modern Legal Service Provider (Gansel …” „… )................................................................................................ ..... 207 I. New Focus on How Lawyers Provide Service …” „… ) ................................................................................................ ...................... 322 I. The Rise of French Online Legal Services Providers …”

T. Legal Tech in the UK (Goodman) S. 369-377

„… vendors are drawn to a market where legal service providers are open to exploring technology such as …” „… your digital future, because ultimately the service that law firms provide to their clients is mostly …” „… and in the legal space, involving law firms and other legal service providers across a broad range of …”

I. The Clearspire Story (Cohen) S. 93-104

„… the firm and its clients. 5Clearspire was the first legal services provider to meld legal …” „… conducted offshore. Legal service providers were a labor arbitrage play and posed little threat to law firm …” „… election to handle more work in-house as well as to disaggregate it and source it to service providers …”

D. Legal Tech in Brazil (Toco) S. 303-306

„… advertisement and alternative legal service providers, both are not allowed in Brazil. Lawyers cannot advertise …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… law service delivery needs to be more efficient, less costly (operationalized by the economy of scale …”

C. How to Develop a Legal Tech Strategy (Halbleib) S. 27-38

„… other law firms or alternative legal service providers gain a competitive advantage through technology …” „… an external lawyer. This will usually be a lawyer of the law firm that provides the self-service tool …” „… software). – Consider the cooperation with external service providers. 21It should not be until this final …”

A. How to Build a Robot Lawyer (Grupp) S. 247-255

„… DNA. Legal tech providers have begun turning legal services into commodities wherever possible with …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… provide the technological basis: small, individual expert systems can reduce complexity and effort …”

D. Law Firms as Incubators: Lessons Learned from the First Initiatives (Bernard) S. 58-67

„… successfully exploit existing markets. 13Other professional service providers have already engaged in this …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… sphere of professional services. Law firms going down this road can benefit from the lessons learnt by …”

F. Legal Tech in China (Wang) S. 311-312

„… case and/or lawyer search services. 4We also see online document automation service provider in the …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… service company that goes public in China during the Legal +Technology New Champions Annual Convention, a …”

B. Document Automation (Halbleib) S. 256-262

„… documents. An example from Germany is Smartlaw, which is now part of the information service provider …” „… out by own employees or by external developers and service providers depends on a number of factors …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …”

R. Legal Tech in Sweden (Svärd) S. 362-364

„… services or Swedish AI-powered e-discovery tools. 8Foreign providers such as Luminance, Kira Systems, and …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… from the ethical rules that apply to members of the Swedish Bar Association, legal services remain …”

H. Online Dispute Resolution – ODR (Braegelmann) S. 233-246

„… 8Among the many commercial providers of online dispute resolution services14 no market standard has …” „… provided automated ODR services of all kinds only for eBay and PayPal, but since 2011 also provides such …” „… proceedings directly at Modria, rather, Modria operates in the back and provides ODR services in the context …”

G. Litigation Funding and Predictive Analytics (Kohlmeier) S. 228-232

„… on the offers of third-party service providers already employing predictive analytics methods7. 13 As …” „… funding to expand their services and chain of value creation. Many of these providers see themselves as …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

M. Legal Tech in Italy (Gentile/Lorusso) S. 339-344

„… email services providers have been authorized to offer PEC services. In general, the Bar association …” „… provide to their member’s such services (tools and PEC account) for free, as result of their agreement …” „… with those software houses and email services providers. 17As PCT tools, we can list the following …”

C. Commercial Law Firms Under the Influence of Artificial Intelligence – Status Report and Outlook Using the Analysis Software Kira as an Example (Krause/Hecker) S. 49-57

„… service providers. After all, Kira can be acquired and trained by anyone. The know-how will therefore …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… amount of time. 2Driven by new technological developments, the legal services industry has undergone …”

S. Legal Tech in Switzerland (Arends-Paltzer) S. 365-368

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… brokerage service for the German-speaking part of Switzerland. Requests are automatically and anonymously …” „… . Customers have access to a digital consultant who provides 24/7 information on important legal issues …”

B. Legal Tech in Australia (Ghiassi) S. 293-297

„… of technology companies assuming the role of service providers, as evidenced in verticals in many …” „… entrants and boasts over 600 lawyers. Their platform provides automated documents, company setup services …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

E. Digitalization of International Contracting Practices (Magrini/Blase) S. 172-180

„… leading provider of call center and other valueadded services in various industries and markets and …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… also serves as a director at Incodis GmbH. 172 Magrini/Blase Reemers Publishing Services GmbH …”

G. Legal Tech in Estonia (Nõlv) S. 313-314

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… . ExtendLaw 5ExtendLaw is a legal know-how management software provider, whose main product xLaw is used by …” „… , journal articles etc to Estonian and EU legislation. 6It also provides a collaborative annotation platform …”

A. Legal Tech – The Digital Mindset (Klock) S. 105-114

„… like to explain briefly how I came to this view: With edicted2, I founded an LPO3 service provider in …” „… , the new service providers will overtake you. What is commonly referred to as a “run-of-the-mill-lawyer …” „… Irrespective of the acquisition of mandates, the new legal service providers who are starting with a Legal Tech …”

C. From Contract Management to Legal Content Management (Jacob) S. 156-165

„… enterprise legal departments by turning them from re-active service providers into pro-active business …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… the transaction itself: For the selling and buying of products or services to occur at all, many …”

E. Norton Rose Fulbright ContractorCheck: From Development to Use of an Online Tool in Employment and Labor Law (Fiedler) S. 68-73

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… technical and legal aspects played an important role in the development process. 2 The following provides an …” „… Norton Rose Fulbright and provides technical support for the German version of ContractorCheck. 1 …”

E. Transforming Lawyer-Client Collaboration and Creating Lasting Change Through LawWithoutWalls (DeStefano/Pagano) S. 207-212

„… Creating Lasting Change Through LawWithoutWalls* I. New Focus on How Lawyers Provide Service1 1The focus is …” „… – to provide a new kind of service that requires lawyers to work with clients in a new way. Clients are …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

C. Legal Tech Education at Bucerius Law School (D. Hartung) S. 197-202

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …” „… provider.1 It has become one of the major hubs for legal technology and education in Germany, Europe and to …” „… details see buceri.us/mission. 8 For details see buceri.us/clp. D. Hartung 197 Reemers Publishing Services …”

D. Blockchain – A New Foundational Technology in Law? (Glatz) S. 273-280

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… technology appears like an ordinary cloud service – a service that is universally accessible via the Internet …” „… . However, algorithms operate in the background that make a central infomediary superfluous as a service …”

A. Legal Tech in Inhouse Legal Departments (Quade) S. 135-149

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 17:58:17 3B2 9.1.580; Page …” „… market is visibly buoyed by the attention which the digitalization of legal services, the digitalization …”

B. Four theses for the future (M. Hartung) S. 395-398

„… company, nor an “alternative service provider”. However, this thesis will not hold true forever. Today the …” „… that “their” lawyers engage a legal tech service provider to achieve cost advantages. 12However, Legal …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_8.3d from 07.08.2018 …”

C. Legal Tech in Austria (Martinetz) S. 298-302

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… https://www.lexisnexis.at/digitalisierung-legaltech-whitepaper. 2 http://future-law.at/download-link. 300 Martinetz Reemers Publishing Services GmbH …” „… , like lawyers, to provide them with trained and value adding legal tech tools for temporary use. III …”

G. The Big Four and the Digital Revolution (von Busekist/Glock/Mohr) S. 81-89

„… legal consulting services and thereby provide completely new answers to various issues. The same applies …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_2.3d from 07.08.2018 …” „… development of an underlying culture of innovation. 2Technological innovations can of course provide …”

C. Artificial Intelligence in Law (Bues) S. 263-272

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… -Fachexpertisen.pdf. Bues 265 Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from …” „… , Demystifying Artificial Intelligence, S. 2. Part 6. Technology 266 Bues Reemers Publishing Services GmbH …”

P . Legal Tech in Russia (Zscheyge) S. 354-356

„… Legal Service (ELS), a company operating in 7 countries. ELS provides fixed price subscriptions to a …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 18:01:24 3 …”

D. The Paris Bar Incubator: a Story of Breaking New Boundaries (Damelet/Smatt Pinelli/ Blanc) S. 203-206

„… services for young startup companies to develop, so the Paris Bar Incubator provides the perfect …” „… “ethical rulings”. 31Certification is designed to provide the users of legal tech startup services with an …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

B. Digital Transformation: Success Factors (Bues) S. 15-26

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_1.3d from 07.08.2018 …” „… business model and provide new revenue and value-producing opportunities; it is the process of moving to a …” „… products and services. The consequences are sad: despite market leadership and a huge research budget …”

Q. Legal Tech in Spain (González-Espejo/Fauqueur) S. 357-361

„… specific field. Other organizations relying on technology to provide better service to citizens are the …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… . González-Espejo/Fauqueur 359 Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from …”

E. Legal Tech in Canada – Between Global Hotspot and Northern Sandbox (Blase) S. 307-310

„… . Also legal tech companies themselves would be able to provide legal services by employing lawyers using …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 18:01:20 3B2 9.1.580; Page …”

L. Legal Tech in Israel (Fisher) S. 335-338

„… strategic consulting company that provides business development services to Israeli law firms. As mentioned …” „… , due to the concern that it would be categorized as a ‘provider of legal services’ – and as a …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

F. Measuring Innovation to Drive Change and Improve Legal-Services Delivery and Access for Everyone (Linna) S. 213-227

„… in “sustaining” innovation, they want “disruptive” innovation.18 Whether legal-services providers …” „… provide significant instruction in that legal-service delivery innovation and technology discipline.29 1 …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …”

J. Legal Tech in Germany – Between Buzz Word and “Anwaltsschreck” (Barth) S. 326-331

„… than software that is tailored by external service providers for the law firm. Most commercial law …” „… between customers and service providers. 14 For the nearly 165,000 legal advisors in Germany, both the …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …”

A. LegalZoom: Fighting the A2J Crisis (Hartman/Rampenthal) S. 181-188

„… the key ethical requirements for firms and individuals who provide of legal services. See …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_5.3d from 07.08.2018 …” „… customer volume. From a small set of legal services centered around small businesses and families, the …”

E. Smart Contracts for Modern Lawyers (Braegelmann/Kaulartz) S. 281-286

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_6.3d from 07.08.2018 …” „… :// papers.ssrn.com/sol3/papers.cfm?abstract_id=2216866. Braegelmann/Kaulartz 283 Reemers Publishing Services GmbH …” „… https://www.bafin.de/EN/Aufsicht/FinTech/Blockchain/blockchain_artikel_en.html. Part 6. Technology 284 Braegelmann/Kaulartz Reemers Publishing Services GmbH O:/Beck/Hartung …”

A. Legal Tech in Africa (Freitas) S. 287-292

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 18:01:15 3 …” „… http://legaltechafrica.co/startups/. Part 7. Country Reports Legal Tech 290 Freitas Reemers Publishing Services GmbH O:/Beck/Hartung …”

O. Legal Tech in the Netherlands (Zweers) S. 350-353

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from 07.08.2018 …” „… working climate. This means, however, that we must change the way we look at legal services: more from the …” „… Tech. 352 Zweers Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_7.3d from …”

D. Workflow Automation (Rackwitz/Corveleyn) S. 166-171

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… providers that are active in this area are the company Neota Logic, which is already working with various …” „… http://www.seyfarth.com/seyfarthlean-background. 3 Rohrer/DeHoratius, SeyfarthLean: Transforming Legal Service Delivery at Seyfarth Shaw, Case …”

Introduction S. 1-2

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/04_Einfuehrung_arabisch.3d …” „… real-life examples from legal departments and from Legal Tech companies that provide in-house teams with …” „… another. M. Hartung/Bues/Halbleib 1 Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d …”

B. Legal Tech Made to Measure – the Contract Drafting Process with the Audi DocCreator (Brtka/Keller/Levien) S. 150-155

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… Brtka/Keller/Levien Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 …” „… Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_4.3d from 07.08.2018 17:58:26 3B2 9.1.580; Page …”

D. With Our Back to the Wall! How Digitalization Saved Our Law Firm – and, in Addition, Brought Us a Large Number of Clients (Solmecke) S. 127-134

„… Reemers Publishing Services GmbH O:/Beck/Hartung_978-3-406-72924-9/3d/Part_3.3d from 07.08.2018 …” „… discover. 3Slowly but surely, the media realized that the Internet file-sharing services had by no means …” „… Media Law and Partner of WILDE BEUGER SOLMECKE (wbs-law.de). Solmecke 127 Reemers Publishing Services …”

doi.org/10.17104/9783406759109

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Controlling

Browse Volumes: Controlling

CON Volume 11 (1999) Issue 6 ISSN Online: 0935-0381

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Thomas ßässler, Patrick Knust, Frank Schindera Operative Planung der internen Dienstleistungen bei der Hewlett-Packard GmbH S. 267-276

„… zur Bildung von europaweit agierenden Service Provider/Infrastruktureinheiten erfordert auch eine …” „… werden. Die Verant wortung dieser Service Provider kann dabei lokal für Deutschland (z.B. Ge …” „… Tochtergesellschaft lokale und europäische Service Provider exi stieren. Die Kosten für interne Dienstleistungen …”

Ali Arnaout, Jörg Dörnemann, Stefan Schertel, Frank Schindera Das interaktive Planungshandbuch S. 279-284

„… Marktes. Auf die sem internen Markt beziehen sie Dienst leistungen von den Service Providern. Die …” „… Units und Service Providern koordiniert werden. Dies geschieht im sogenannten Infra …” „… Service Provider geplant. Daraufhin wurde der erste Simulationslauf mit dem Ziel durchgeführt. die …”

Robin Cooper, Regine Slagmulder How to Undertake Effective Interorganizational Cost Management in Product Development S. 245-252

„… provide their buyers with prod ucts whose functionality and quality (but typically not price) are below …” „… fiTSt approach, called parallel engineering, the buyer provides the supplier with high-level …” „… engineer ing to develop engine-cooling systems that are not expected to be problematic. Komatsu provides …”

doi.org/10.15358/0935-0381-1999-6

Matthias Sure - Moderne Controlling-Instrumente

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Matthias Sure

Moderne Controlling-Instrumente

Series: Controlling Competence

Volume 2009

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3.2 Phasen und Komponenten eines Outsourcing-Controlling S. 80-110

„… Service Level Agreements. Transferieren an den Provider Behalten im Unternehmen Management Reporting …” „… Organisation und Prozessen Projektorganisation Marktscreening Provider- Auswahl- Prozess Verhandlungen Service …” „… , Kundenbeziehungs- und Servicemodell, operatives Geschäftsmodell, Provider-Auswahl, Prozessdesign und …”

Index S. 295-298

„… . Projektmanagement 247, 256, 263 Projekt-ROI 249 Projektstatusbericht 259 Provider-Auswahl 67 Prozessdokumentation 83 …” „… . Einkaufsorder 33 ff., 41 Einkaufsorganisation 39 Employee Self Services 227 ff. Index Buch.indb 285 16.01.2009 …” „… HR-Shared Services 221 HR-Strategie 197, 199 HR-Technologie 227 ff. HR-Wertbeitrag 197, 200 …”

3.1 Erfordernis eines Outsourcing-Controlling S. 79-80

„… praktisch erprobter Instrumente, wie Business Case, Benchmarking-Tabellen, Service Level Agreements …” „… Prozess- Spezialisten und zielt neben Kostensenkungspotentialen auch auf eine Verbesserung von Service …” „… abzudecken versuchen. Der Versicherungsmakler Miller Insurance Services etwa bietet seit einiger Zeit …”

3.3 Organisatorische Ausgestaltung des Outsourcing-Controlling S. 110-112

„… 96 3.3 Organisatorische Ausgestaltung des Outsourcing-Controlling letzterer auf den Service des …” „… austarierte Service Level Agreements voraussetzt und eine genaue Definition bezüglich dessen erfordert, was …” „… Outsourcing-Provider ohnehin für das Management der Outsourcing-Beziehung verantwortlich zeichnet. Dem …”

1.2 Prozessorientierte Kostenrechnung im Kontext eines integrierten Kostenmanagements S. 18-21

„… • Prozessanalysen • Benchmarking • Target Costing • Kundenprofitabilität • Shared Services und Outsourcing • ERP …” „… Hinblick auf ihre Kosten und Nutzen mit denen potenzieller externer Outsourcing-Provider zu vergleichen …” „… angestrebten Service Levels für die zugrundeliegenden Prozesse und Aktivitäten. Durch die Visualisierung des …”

1.4 Proaktives entscheidungsorientiertes Kostenmanagement S. 30-38

„… Shared Service Center transferiert. Die wachsende Erfordernis, solche Center von der bloßen …” „… Konsolidierungseinheit hin zu einer profitabel und nach fest vereinbarten Service Levels mit ihren Kunden arbeitenden …” „… Informationen, über die im Shared Service Center ablaufenden Prozesse sind erforderlich für die Kalkulation …”

Titelei/Inhaltsverzeichnis S. 1-15

„… Umschlaggestaltung: Ralph Zimmermann, Bureau Parapluie eBook‐Produktion: hgv publishing services Dieser Titel ist auch als Printausgabe beim …” „… . . . . . . . . . . . . . . . 73 3.2.1.4 Provider- und Standortanalyse . . . . . . . . . . . . . . . . . . . . . . . 74 3.2.1.5 …” „… Service Level Agreements, Leistungsmessung und Berichtswesen …”

8.4 Komponenten des IT-Controllings S. 259-288

„… Outsouring Provider, Service-Rechenzentren oder Softwarehäuser. Unternehmensinterne Dienstleister oder …” „… Führungsziel Leistungsführerschaft für IT-Services in der Gesamtorganisation, bevorzugter IT- Dienstleister …” „… Information Technology Service Management Forums darstellt, unterscheidet fünf Perspektiven108. Die erste …”

7.3 Spezifische HR-Controlling-Aspekte und Bereiche S. 213-248

„… Fremdvergaben an Outsourcing-Provider89. HR Shared Service Center bündeln administrative Transaktionsprozesse …” „… Marketing bis hin zu Verkauf und Service. Das Kernproblem liegt bei jedem Prozess-Schritt darin, sowohl …” „… leisten, werden immer häufiger Gegenstand von Migrationen in sog. Shared Service Center oder von …”

doi.org/10.15358/9783800643738

WiSt - Wirtschaftswissenschaftliches Studium

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WiSt - Wirtschaftswissenschaftliches Studium

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WIST Volume 52 (2023) Issue 2-3 ISSN Online: 0340-1650

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Martina Corsten, Hans Corsten Wertschöpfungskonfigurationen für Cloud Services S. 12-19

„… Provider(wobei noch zwischen Service, Infrastructure, Aggregateund Plattform Provider unterschieden wird) finden …” „… sich wie folgt spezifizieren:) Cloud Consumer: Er fragt einen Cloud Service nach.) Cloud Provider: Er …” „… stellt den Cloud Service bereit (als In-frastructure, Aggregate und Plattform Provider).) Cloud Auditor …”

doi.org/10.15358/0340-1650-2023-2-3

Ulrike Baumöl, Andreas Hoffjan, Péter Horváth, Klaus Möller, Burkhard Pedell, Thomas Reichmann - Controlling

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Controlling

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CON Volume 20 (2008) Issue 10 ISSN Online: 0935-0381

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Veit Schulz, Andreas Resch, Falk Uebernickel, Walter Brenner Steuerungsdimensionen für IT Shared Service-Organisationen S. 527-534

„… ServiceProvider“, „Service Provider“, „Provider“, „konzerninterner Dienstleister“synonym verwendet.3. Besondere …” „… würde ein falsches Anreizsystem für den Service Provider geschaffen. Denn hoher Umsatz undeine große …” „… zielführend, denn dabei wird die Leistungdes Service Providers nicht gebührend beachtet. Trotz der …”

Michael Fahn, Oliver Köhler Aufbau eines strategischen ITControllings zur Unterstützung übergreifender IT-Steuerung im Lufthansa-Konzern S. 535-542

„… entGeschäftsfeldCateringLSG Sky ChefsGroupIT-ManagementIT- a age entGeschäftsfeldIT-ServicesLufthansaSystems AGIT-ManagementI …” „… miteinem Marktanteil von rd. 30% derweltweite Marktführer im Airline-Catering-Geschäft.„IT-Services“: Die …” „… ChefsGroupGeschäftsfeldIT-ServicesLufthansaSystems AGArbeitskreis IT-ControllingVertreter Konzern-IT-Controllingrtr t r z r -I - tr lliVertreter …”

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